3DS Users Group Newsletter

Another conference has come and gone with success. Twenty years and still it has been a learning experience for all of us -- including good changes and improvements to your Executive Board!

As many of you know, one change we made was implementing a new online registration system. This system has proven successful in simplifying conference registration. It's been a real asset, but the process has been a learning one, and as such I've requested an upgrade option. I'm currently negotiating the extension to our service contract and will keep you posted.

Secure Transactions
Cvent manages the online registration service we are using. The system has excellent security measures for storing personal information and ensuring all credit card transactions are secure. When registering, please complete all fields necessary for a credit card transaction -- this will make it easy for me to refund or credit your account after the early registration ends. Early registration credits are made automatically based on your registration modification date and the refund policy at that time. The 2009 registration period begins in about 45 days, and after that there will only be eight months before the conference. Our goal is to make everyone aware of the conference and registration process so there are no late registration fees. So, spread the word and register early to get your early registration discount! Please check our website at www.3dsug.org for additional information, and after you register, please keep your confirmation code in case you need to make any changes to your event schedule.

Combined Sponsorship and Attendee Registration
I am currently looking at simplifying the registration process to a top-down registration system. This will allow a person to handle all their registration needs from sponsorship to conference attendance to special events registration in one place. Last year many of you had to register separately for each of the event categories. If all goes as planned, this process will be combined.

Guest Registration
The guest registration is for our Tuesday evening awards banquet. Registered conference attendees are automatically included in this event and need not to register separately. This extra registration option is available for those attendees who want to bring a guest to the banquet and for vendors or authorized individuals who do not attend the conference but want to attend the banquet. This has been the policy from the beginning of the group's existence and today still causes confusion and registration errors. My goal is to make everyone aware of this before the registration process opens. It just helps us plan accordingly for the awards banquet. Obviously a major problem with an incorrect head count is that the group has to pay for "no shows" and it also prevents others from attending. So please help us out by registering early and keeping your guest registration information current the closer we get to the event.

Refund Policy
In the past, the group would refund individuals for guest registration errors. We are no longer able to do so, as I have given too many refunds and still paid for these individual own errors in the past. Effective immediately, all registration less than 30 days out (including the guest registration) will be non refundable. So please, read the registration form closely and inform your admins to help prevent unnecessary charges. And, if your company's admin or secretary handles your registration, please make sure everyon'es email addresses are submitted with the online form. Please note the CC email address field and use it when required. That way both parties will receive confirmation information and credit card receipts upon completing the registration process. The system is designed for complete automation, so again, follow the instructions closely -- it will eliminate unnecessary phone calls requesting additional documentation.

As we go forth, I will keep you updated. Let's start planning for Daytona Beach and help your Executive Board with suggestions and ideas for the conference to be successful.

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